Wego cup Privacy Policy — Your information is completely safe with us

Wego cup ("we", "us") is a trusted online Sports Betting platform in Bangladesh. We believe that protecting user privacy is not merely a legal obligation — it is our ethical responsibility.

This Privacy Policy explains what personal data wego cup collects, why we collect it, how it is used and protected, and what rights you have in relation to it. This policy wegocup.ws Applies to both the website and the wego cup mobile application.

By using wego cup's services, you confirm that you have read and agreed to this Privacy Policy. If you do not agree, please refrain from using our platform.

Wego cup collects various types of information necessary to operate our services effectively. The list below clearly outlines what data we collect:

Wego cup does not collect any personal information beyond what is listed above. We only gather data that is genuinely necessary to provide our services.

Wego cup collects information through several methods. You should have a clear understanding of each one:

• Information Provided Directly: Data is collected directly from you when you fill in the registration form, update your profile, contact customer service, or submit KYC documents.
• Automatic Collection: Certain information is collected automatically while you use the platform, via cookies, log files, and web beacons.
• Payment Processor: When you make a deposit or withdrawal, transaction confirmation details are received from payment platforms such as bKash, Nagad, or Rocket.
• Third-Party Verification Services: Trusted verification services may be used to confirm your identity during the KYC process.

Information collected on wego cup is used solely for defined purposes. We never misuse your data. The primary purposes are as follows:

• Account Management: Creating, verifying, and securing your account, and managing the login process.
• Service Delivery: Smooth handling of betting, payment processing, bonuses, and customer support.
• Contact: Sending important updates, transaction confirmations, promotional offers, and security alerts.
• Security & Fraud Prevention: Detecting suspicious activity, ensuring account security, and preventing money laundering.
• Legal Compliance: Meeting regulatory requirements, AML (Anti-Money Laundering) policies, and other legal obligations.
• Service Improvement: Analyzing user behavior to improve the platform experience.
• Responsible Gaming: Identifying signs of addiction and providing timely support.

We do not share any data with third parties for marketing or advertising purposes. You can opt out of wego cup's own promotional communications at any time.

Wego cup has a clear policy — your personal data is never sold. However, limited information may be shared with specific parties in certain circumstances:

• Payment Partners: Necessary information is shared with mobile banking services such as bKash, Nagad, Rocket, and others to process transactions.
• KYC Service Providers: Trusted third-party services are used for identity verification. These parties are contractually bound to uphold our privacy standards.
• Legal Authorities: Required information is disclosed in response to court orders, government investigations, or other legal obligations.
• Technology Service Providers: Trusted technology partners are used for server hosting, cybersecurity, and other technical services.

Wego cup uses cookies and similar technologies to enhance your experience on the website and app. The types of cookies we use and their purposes are detailed below:

• Essential Cookies: Essential for core platform functionality — maintains login sessions and stores form data. These cookies cannot be disabled.
• Functional Cookies: Remembers your preferences (language, layout). Disabling these cookies may limit certain features.
• Analytics Cookies: Helps us understand page visit frequency and identify issues. Data is collected entirely anonymously.
• Security Cookies: Used to prevent CSRF attacks and fraud.

You can delete or block non-essential cookies through your browser settings. Please note that disabling certain cookies may limit some functionality on the platform.

Wego cup does not retain data longer than necessary. Separate retention periods have been defined for different types of data:

• Account Information: Retained for the duration of account activity and for up to 5 years after account closure (as required by legal obligations).
• Financial Transaction Records: Retained for a minimum of 7 years in accordance with financial regulations.
• KYC Documents: Up to 5 years after account closure.
• Support Communications: Up to 2 years after an issue is resolved.
• Log Data: Up to 90 days.
• Cookie Data: Deleted at the end of a session or after a maximum of 1 year.

Once the designated retention period ends, data is securely deleted or anonymised so that no individual can be identified.

You have specific rights over your personal data at wego cup. We respect these rights and are committed to helping you exercise them:

To exercise any of these rights, email us at support@wegocup.ws. We will respond within 30 business days.

Wego cup follows the highest industry-standard security practices to protect your personal information. Our technical and administrative safeguards are as follows:

• SSL/TLS Encryption: All data transfers between your browser and our servers are secured with 256-bit SSL encryption.
• Two-Factor Authentication (2FA): An additional OTP verification step can be enabled when logging into your account.
• Firewall & Anti-DDoS Protection: Our servers are protected by advanced firewalls and DDoS prevention systems.
• Regular Security Audits: Third-party security experts regularly audit our systems for vulnerabilities.
• Access Control: Employees are granted access only to the data they need. All access is logged and monitored.
• Data Backup: Your data is backed up regularly in encrypted form to prevent any loss in the event of an incident.
• Staff Training: All wego cup staff undergo regular training on data protection.

Wego cup is a platform strictly for adults. We do not knowingly collect or store personal information from anyone under the age of 18.

• Age is verified at registration, and users under 18 are not permitted to create an account.
• Age is verified during the KYC process. Any discrepancy found will result in the account being suspended immediately.
• If we become aware that a minor's data has been collected, it will be deleted immediately and the associated account will be closed.
• If a parent or guardian suspects their child is using wego cup, please contact us at support@wegocup.ws.

Wego cup reserves the right to update this Privacy Policy as needed. In the event of any changes, we will take the following steps:

• You will be notified at your registered email address before any significant changes take effect.
• You will also be notified of any changes via app notifications.
• Continued use of the platform after any changes takes effect will be considered acceptance of the updated policy.
• If you do not agree to the updated policy, you may request to close your account.
• The date of the latest update will always be shown at the top of this page.

Minor changes such as spelling corrections or language clarifications may not be separately announced, though the page's last updated date will reflect any revisions.

If you have any questions or concerns about this Privacy Policy, or wish to exercise your data rights, please get in touch:

• Email: support@wegocup.ws
• Help Center: wegocup.ws/help-center
• Live Chat: After logging into the platform, click the chat icon in the bottom right corner.